Search engine genie’s business process outsourcing methodology is very structured and helps us to arrive at the optimal solution for our clients. It is a loose collection of business process models. These process models can either be applied to entire project or any one phase of the project.
The major advantage of our BPO process models is easy to understand as well as apply and maintain. It is very flexible as it can be adapted for an IT project as well as other business processes. It provides a focused and common language for both customers and suppliers.
Our transition management support model has been tested and updated with the required formats, tools and guidelines so that the risks involved in customer process transition is reduced as much as possible. The project management system is well coordinated and documented so that all critical client information is incorporated to assist the transition team in all important business processes.
Broadly speaking, there are four main steps involved in our BPO methodology. They are:
 ASSESSMENT- Our team of experts analyzes the business process that is outsourced to us. We identify the exact processes that are outsourced, calculate the risks for these projects and develop the business process for the client.
TRANSITION- This again consists of several steps. The first and foremost is knowledge transfer. Here operating procedures, documents and in some cases executives are prepared for process execution. The next step is technology transfer. This tests if the existing infrastructure is adequate for the project and adds any new ones that are required for the project. Finally in order to start operations, process executives are recruited or trained as need be.
PARALLEL RUN- Here the successful migration of the business process to offshore location is tested. While doing this however, care should be taken that no interdependent process is disturbed.
STEADY STATE OPERATIONS- This is the part where the flow of BPO services is maintained without interruption. The second aspect of this step is to update the business process outsourcing services as per and in collaboration with client requirements.
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