While Google is recognized as search engine giant, Yahoo! Is a few steps ahead when it comes to customer satisfaction, according to the data exposed by University of Michigan’s American Consumer Satisfaction Index (ACSI).

The survey exposed Yahoo! to have risen by 3.9 percent just over the last one year to attain a customer satisfaction score of 79 out of 100 points. Whereas Google to have fallen by around 3.7 percent to attain a score of 78 points, one point behind Yahoo! However, as regards the Internet erect, the survey combines two special categories; namely, search engines and portals. And it is on the foundation of Yahoo!’s portal strength, which the survey found Yahoo! to edge out Google — for the first time!

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