Google guy responds to Attack on google for potential cloaking of some pages of their site

Many forums and blogs blame Google’s is keyword stuffing, cloaking their title etc in their support, that page was fixed and removed from google index now, Googleguy immediately responded explaining what has happened behind the screen,

Hey everyone, I’m sorry that it took me a while to post about this. I
wanted to make sure I completely understood what was going on first.
Those
pages were primarily intended for the Google Search Appliances that do site
search on individual help center pages. For example, http://adwords.google.com/support has a search box, and that
search is powered by a Google Search Appliance. In order to help the Google
Search Appliance find answers to questions, the user support system checked for
the user agent of “Googlebot” (the Google Search Appliance uses “Googlebot” as a
user agent), and if it found it, it added additional information from the user
support database into the title.
The issue is that in addition to being
accessed via the internal site-search at each help center, these pages can be
accessed by static links via the web. When the web-crawl Googlebot visits, the
user support system thinks that it’s the Google Search Appliance (the code only
checks for “Googlebot”) and adds these additional keywords.
That’s the
background, so let me talk about what we’re doing. To be consistent with our
guidelines, we’re removing these pages from our index. I think the pages are
already gone from most of our data centers–a search like
[site:google.com/support] didn’t return any of these pages when I checked. Once
the pages are fully changed, people will have to follow the same procedure that
anyone else would (email webmaster at google.com with the subject “Reinclusion
request” to explain the situation).

http://slashdot.org/article.pl?sid=05/03/08/1621206

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